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4.8/5
Independent Feedback based on 2454 verified reviews.
Positive experience
The team at Carparison were helpful and supportive from beginning to end. I would have no problem recommending them.
Hi Richard, Thank you for your 5-star feedback! We're delighted to hear you had a positive experience with us. It's great to know our team was helpful and supportive throughout the process. We really appreciate your recommendation and hope to help you again in the future! All the best, Roisin
Superb service, beginning to end.
Very helpful, really efficient, Lauren extremely helpful, car arrived on time, couldn’t have done more.
Thank you for your fantastic 5 star review! We're delighted you had such a smooth experience from start to finish. We’ll be sure to share your kind words with Lauren. Enjoy your new car! Best wishes, Jasmine
My review of my first Lease
Very clear and constructive during initial conversation. Customer services are excellent, very attentive and friendly, you feel you can ask anything
Hi Chris, thank you so much for your 5-star review! We're so pleased your first leasing experience was a positive one. It's great to hear you found the process clear from the start and that our customer service team was friendly, attentive, and always happy to answer your questions. We really appreciate your feedback and hope you enjoy your new car! All the best, Roisin
Highly recommended
Fantastic from start to finish. Very informative and was always there if needed
Hi Sarah, thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! All the best, Courtney
MG S6
Very good service. Although it was not their fault the delivery time was not accurate.
Thank you for your 4* feedback and for your kind comments about our service. We really appreciate your understanding that the delay was due to the vehicle's arrival at the supplying dealer being pushed back, which was unfortunately outside of both our control and the supplying dealer's control. That said, we are pleased that your vehicle was still delivered in July, in line with the estimated delivery month stated on your order form. We hope you are enjoying your new car and we wish you many happy miles ahead!
Just what I Hoped
I ordered a Polestar 4 at a much better price than anywhere else I could find and then the order crossed over the quarterly price changes so I feared it was going to be too good to be true. However, the price didn't change and it turned out to be an excellent experience with no problems, price changes and only a minor delay due to the quarterly update but I wasn't in a rush so it wasn't a problem. Overall, with all the review culture and recommedations we have to live with these days, I have a much simpler one: "Would I use them again?" "Yes"
Thank you for taking the time to leave such a thoughtful review! We're so pleased to hear that you secured a great deal on your Polestar 4 and that, despite the quarterly pricing changes, everything went smoothly. We appreciate your understanding regarding the slight delay and are delighted that the overall experience met your expectations. Your recommendation is very much appreciated! Thank you for choosing us, and we hope you enjoy every mile in your new Polestar 4. We look forward to helping you again in the future! All the best, Roisin
Good communication and quick delivery
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! All the best, Courtney
Great leasing service
Really great service as they kept me informed throughout, answered any questions almost immediately and arranged for the car to be delivered 3 weeks ahead of plan
Thank you for your wonderful review! We're delighted to hear you had such a positive experience and that our team kept you informed throughout the process. It's great that we could get your car delivered ahead of schedule. We hope you enjoy your new car, and thank you for choosing us! Best wishes, Jasmine
Responsive and helpful
Thank you for your review! We're pleased to hear you found our team responsive and helpful. We really appreciate your feedback and hope you enjoy your new car! Best wishes, Jasmine
Brilliant service brilliant price brilliant car !
Quick and easy. All details were explained in full. Options for maintenance given. Portal to track the order is great and easy to understand. All documents done electronically. Best car for the price I wanted to pay. Brilliant service brilliant price brilliant car !
Thank you so much for your fantastic 5-star review, Dave! We're delighted to hear that you found the whole process quick, easy, and straightforward. It's great to know that everything was explained clearly, and that you found the customer portal easy to use. We're especially pleased that we were able to help you find the perfect car at a price that suited you. Thank you for choosing us, and we hope you enjoy every mile in your new car. If there's ever anything you need, we're always here to help. Happy motoring! All the best, Roisin
Polestar 4
From ordering to delivering was 8 days. Wow. My dedicated rep at Carparison was there every time I had a query
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! All the best, Courtney
Great deal, Great service.
Courtney kept me informed throughout the whole process both by email and phone calls. Emails are answered promptly. Excellent value deal.
Thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Courtney
Can be better
My initial dealings with the salesperson were very positive. They were informative, knowledgeable, and guided me through the process well. The admin staff were also friendly. Based on that, I'd have no hesitation recommending them. However, the vehicle handover was very disappointing. The car arrived unclean, with water marks and dirty interior. The handover process itself was unclear, and the driver didn't explain things. When I raised this, I was told it's being looked into, but I'm still waiting on a resolution. I'd appreciate clearer communication and a proper resolution. Sincerely,.
Thank you for taking the time to leave us your 3* feedback. We are really pleased to hear that your initial experience with your salesperson was positive and that you found our admin team to be friendly and helpful. We would also like to thank you for recommending us as this is much appreciated. However, we are sorry that the vehicle handover let your experience down. Unfortunately, this is one part of the customer journey that we do not have direct control over. As discussed, we raised your concerns with the supplying dealer, who has since confirmed a plan of action to resolve the issues. We understand it is frustrating that it cannot be sorted straight away, but the dealer has to rely on third party companies to carry out remedial work, so resolutions are not always immediate. With regards to the handover, as the supplying dealer uses a third party delivery company, the drivers are purely logistics agents rather than product specialists and therefore, have very basic knowledge of the car. This is outlined in the email sent the day before delivery titled 'Important Information Regarding Your New Vehicle'. Thank you again for your feedback. We are sorry your handover did not meet expectations, but we appreciate you taking the time to share your experience. We hope you enjoy your new vehicle and wish you many happy miles ahead!
Excellent throughout
Thank you so much for your kind 5 star review. Wishing you many happy miles in your new car! All the best, Roisin
Good communication
Informative & friendly/professional.
Thank you for your kind review! We're so pleased to hear you found our communication informative and our team friendly and professional. We really appreciate your feedback and hope you enjoy your new car. Best wishes, Jasmine
professional and friendly service.
Great service throughout process. The flow of information was good, actions required were clear . Chases were appropriate - did not feel pressured at any time. For the car I was looking at amending the lease terms to get something to suit was easy . A few issues around delivery and linking of EV to me were handled professionally and advice and actions were always clear. Delighted with the car and strongly recommend Carparison.
Thank you for the fantastic review! We are delighted to hear you love your new car and that you enjoyed a smooth, pressure free experience with us. It is always our goal to keep communication clear and to sort out any delivery or setup hiccups quickly and professionally. Thank you again for choosing Carparison and we hope you enjoy your new car! Best wishes, Jasmine
Good way of finding and procuring a lease car
Worked as a good way to lease a car
Thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Courtney
Carparison rocks
From start to finish the service provided by carparison was excellent. Starting with their website which was easy to use, search and configure to my first enquiry and phone call with Sam (whilst I was in Greece). From there Roisin took over and kept me informed from order to delivery - faultless.
Hi David, Thank you so much for your fantastic 5-star review! We are so pleased to hear that you had such a positive experience from start to finish. It's great to know you found our website easy to use and that Sam was able to help with your initial enquiry, even while you were in Greece! Thank you for your kind words about keeping you updated throughout the order process. I'm delighted to hear you felt informed every step of the way and that everything went smoothly with delivery. It was a pleasure helping you with your new car. Thank you for choosing Carparison, and I hope you enjoy every mile! If there's anything you need in the future, please don't hesitate to get in touch. All the best, Roisin
No hard sell
Slick service - not pushy just helpful.
Thank you for your review! We're delighted you found our service helpful and pressure free. Enjoy your new car! Best wishes, Jasmine
Excellent Customer Service
Excellent service, online systems and process. Speedy and efficient
Thank you for your wonderful review! We're so pleased to hear you were happy with our service, online process, and efficiency. We really appreciate your feedback and hope to assist you again in the future. Best wishes, Jasmine