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4.8/5
Independent Feedback based on 2343 verified reviews.
Excellent communication up to the delivery of the car. The delivery driver was not very friendly. A man of few words & fast food bag in the car. He did take it away with him at least. Apart from that, overall a simple process.
Thank you for your 4* feedback. We are pleased to hear that you found the process straightforward and that the communication from the team was excellent. We are sorry to hear that the delivery experience did not meet your expectations. The delivery drivers are usually provided by a third-party company chosen by the supplying dealer, so unfortunately, we do not have any control over who delivers the vehicle. We really appreciate you taking the time to leave your feedback, and we hope you are enjoying your new car.
Fron start to the finish the pricess wa simple, efficient and vert professionsal.
Thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. All the best, Courtney
New Polestar a great experience.
Very happy with the service received, professional and responsive through the entire process. Have no hesitation recommending them.
Hi James, thank you so much for your wonderful review! We're delighted to hear you had a great experience and that our team could provide professional and responsive service throughout. We truly appreciate your recommendation and wish you many happy miles in your new Polestar! All the best, Roisin
Frist time leasing
Slow at frist after calling for information on vehicle was told unable to find car .quick alternative was found and delivered with in a week
Thank you for your 4* feedback. We really appreciate you taking the time to share your experience with us. We apologise that you found things were a little slow to begin with, but we are pleased we were able to find a quick alternative and have it delivered within a week. We hope you are enjoying your new car, and if there is anything we can help with in the future, please don't hesitate to get in touch.
Helped answer my queries and easily accessible through both phone and emails. Provided step by step guidance throughout the process. Delivery updates were provided and followed up post delivery to check everything was okay, despite third party delivery company not taking delivery note.
Thank you so much for the fantastic 5 star review! We're thrilled to hear that you felt well supported with step-by-step guidance and regular updates throughout the process. Enjoy your new vehicle, and please don't hesitate to reach out if you need anything else in the future! Best wishes, Jasmine
First class
Seamless process. Great communication throughout
Hi Jules, thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! All the best, Courtney
Excellent service and quick delivery
Excellent service. All the people I spoke to and had communications with were clear, friendly and professional. Importantly for me they had a large choice of cars to lease in stock. Many of the big leasing companies seem to focus on factory ordered cars with a long wait time. The car I ordered was with me in two weeks which is great service.
Thank you so much for your five star review! We're delighted to hear that you found our team clear, friendly and professional throughout the process. It's also great to know that having a wide selection of in-stock vehicles made a real difference, and that we were able to get your new car to you in just two weeks. We really appreciate your kind words and hope you enjoy your new car. Thank you for choosing us! All the best, Roisin
Excellent service
From start to finish, Carparison did a great job. From having cars on amazing lease offers, through to direct contact when I showed an interest in a car, answering all my questions and providing information, service was excellent. Paperwork came through promptly and was clearly worded, and the car was delivered in perfect condition very quickly. I was really impressed with how speedy and efficient the operation was and the transparent pricing making it clear where your money was going.
Hi Jeremy, thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! All the best, Courtney
Increasing disappointment
We have our car, 4 days late, but no wheel locking nut and no vehicle log book.
Thank you for your 4 star feedback. We really appreciate you taking the time to share your experience. We are sorry to hear that parts of your journey did not meet your expectations, and we have taken the time to review your journey. With regard to the delivery, we understand there may have been some confusion around the initial date discussed. The supplying dealer had initially advised they were booking in deliveries from 12th June to which you requested the 16th June. However, their third-party delivery company later advised that this would not be possible due to the distance involved. As a result, this date was never formally booked or confirmed. Following this, the earliest available delivery date then offered by the dealer was 19th June. This date was agreed with you and subsequently confirmed, and we are pleased that the vehicle was delivered successfully on that day. In relation to the locking wheel nuts, we have checked with the supplying dealer, who has confirmed that these are not included as a standard factory-fitted item on this vehicle. Additionally, as your funder is the registered keeper and owner of the vehicle, the vehicle log book is not issued to them directly. If there is anything further we can assist you with, please do not hesitate to get in touch.
Excellent service
Good communication from start to finish . Excellent service.
Hi Ian, thank you for your kind review! We're delighted to hear you received excellent service and clear communication throughout your journey with us. All the best, Roisin
Top deal
Excellent deal, great communication. Stress free.
Hi Nik, thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! All the best, Courtney
Excellent serviice
Excellent service throughout. This was the second vehicle I have leased through my business with Carparison. Cannot fault the whole process from (very competitive) quotation through to my new car being delivered.
Hi Helen, thank you so much for your kind review. It was a pleasure to assist you again and if we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Courtney
Very helpful, and the best price i found
Very helpful, and the best price i found
Thank you for taking the time to share your feedback, we really do appreciate it. Enjoy your new car! All the best, Roisin
Quick and easy lease
Great company. Responded and set up lease very quickly No problems from start to finish
Hi Gary, t hank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Jasmine
Carparison is great!
Great service. Very helpful and answered all my questions. Delivered on time and as expected.
Thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. Best wishes, Jasmine
Car delivery
Great guy who delivered my car but sadly I had to drive to where it was to be picked up due to the road my house is on. My husband checked it over at the side of a main road and was told there was nothing for me to sign. I think the driver then signed for me…….. not sure about that.
Thank you for your genuine 4* feedback, we have fed your comments back to your supplying dealer about your paperwork signing and information you were given , and have re advised of our standards expected. We really hope you love your new car as much as we do, if we can be of any further help, please dont hesitate to get in touch
No messing staright to the point
I ordered 3 contract cars through 3 different companies. Carparison was the last to order and the first to arrive and the service and followup left the other two companies miles behind!
Thank you for the great review! We're delighted to hear your car arrived so quickly and that our service and follow up stood out from the competition. We appreciate your support and hope you enjoy your new car! Best wishes, Jasmine
Very good.
Thank you so much for the 5* review! We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car. All the best, Courtney
Sceptic to biggest fan
I have never not been directly to a car brand for a PCP deal, so going through a leasing company for the first time was daunting as I didn't know much about it. I had multiple questions to help ease my scepticism before going through with the process, and I can truly say this has been one of the best experiences I've had leasing a car.
Thank you for your 5* review, we're delighted to hear that we were able to make your first leasing experience a positive one and help answer all your questions along the way. It's great to know we could turn your initial scepticism into confidence in the process. We hope you enjoy your new car and thank you for choosing us! Best wishes, Jasmine
Poor delivery.
Communication prior to delivery was good, communication around delivery not so good. Although the vehicle was at the dealership months in advance of delivery it was delivered with paint damage and parts missing, stickers on the wheels and dangerously high tyre pressure in one rear wheel, front passenger footwell carpet was damp and hand book wet. I don't believe the PDI was carried out correctly.
Thank you for your honest 3* feedback, it is always frustrating to hear as a broker that our dealer partner has not delivered the expectation of both the client and ourselves. At Carparison we strive for excellence and the delivery process is one of the few areas we have no control over , We trust that cars are delivered in pristine condition, Great Brittish weather permitting. I am pleased to hear though that communiction from ourselves was good and hope that the vehicle rectification is completed soon if not already done. If we can be of any assistance, please dont hesitate to get in touch