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4.8/5
Independent Feedback based on 2454 verified reviews.
Excellent service from Carparison marred by very poor delivery.
Carparison as a leasing company was excellent. Paperwork was smooth and quick. Communication was good and I was kept informed throughout the process. However, delivery was poor. The brand new car was delivered dirty. It hadn't been washed and was covered in salts. The delivery man asked me to take it to the washing bay. There was no proper handover, so no going through the software and guiding me to set things up. He said he did not know much about the car and I had to google it. Anyone taking over an EV like Polestar knows keys etc has to be set up right. There was nothing like that. I spent the whole day to trying to figure things out. I eventually called Polestar support who got me booked to their centre in Wilmslow the next day to finish with the set up and answer my questions. This was opposite to the service I had received from Carparison prior to delivery
Super-responsive Service
Super-responsive suppor, great price and an overall smooth experience. My second lease with Carparison in the last 4 years and I would highly recommend them.
We’re so pleased that everything went smoothly for you! We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car! All the best.
Great service
Staff were very helpful throughout the whole process, from choosing the car to delivery.
Thank you so much for leaving this lovely review, John. Your kind words are much appreciated, and we are so pleased you had a good experience with us. We hope you are enjoying your new car!
Great all round 😀
Good communication. Nice personable staff. Great price.
Thank you for taking the time to share your feedback, we really do appreciate it. Enjoy your new car! Best wishes, Jasmine
Great Service
Very easy from start to finish. Car delivered within a 3 weeks from processing.
Thank you for your great 5* review - I'm so pleased you had a good experience with us. Wishing you many happy miles in your new car!
After having leased cars for the last 9 years from different lease companies, I can honestly say that this has been my best experience by far, and I would highly recommend Carparison. From the start of my application to the delivery of my new car VW TRoc which i absolutely love! Carparisiom has delivered the best service. Just brilliant!
Thank you for leaving this great 5* review - I'm so pleased you had a good experience with us. If you need anything else in the future, please let us know. All the best, Courtney
Thank you.
Excellent from start to finish. Great communication and helpful online status within my account during the whole process.
Thank you so much for your lovely review. We’re so glad you enjoyed the experience with us, and we hope you love your new car!
Good service
Quick response and straight forward
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Jasmine
Thank you for good service
Brilliant service, very friendly people professionally dealing with their customers, very relational in their approach. They helped me to deal smoothly with an issue I had. Very good communication.
Thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! Best wishes, Jasmine
VW Lease Journey
Kept me well informed throughout the process. Allocated a designated contact person for any questions or issues. Got very comprehensive answers. Thank you.
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! All the best, Courtney
Very good service
The service was very good. I had a small problem in that my car did not arrive on the day it should. I contacted carparison to advise them of this after which they did help to chase up and find out what was going on. It was delivered the following day.
Thank you for your 4* feedback, we are delighted to hear that you were happy with our service. Please accept our apologies on behalf of the delivery agent for the delay you experienced. We are pleased that we were able to address this matter promptly and arrange delivery for the following day. We wish you many happy miles in your new vehicle. Should you require any further assistance, please do not hesitate to reach out.
It was ok, but certainly not stress free.
Thank you for your 3* honest feedback. I have reviewed you journey and can see that there were delays caused by the funder when asked for Id proofs & not specified as to what. We do appreciate your comments made during your journey and have fed them back to the funder. Whilst we understand your frustrations we recognize that funders have tightened up many areas within their business model. That said I'm pleased to see that your journey from signed order form to delivered car was only 12 working days! We wish you many happy miles in your new vehicle and if we can be of any assistance along your leasing journey, please get in touch. Best Wishes Steve
First time leasing
Good communication throughout (it was a bit long winded as this was a first time leasing a vehicle and the finance checks took a little longer than expected - but Christmas also fell into this period, so this also slowed things a little). Overall very satisfied with Carpariosn's service.
Thank you for your 4* feedback. Funders can sometimes take a little longer than we would hope, this could be down to many factors, i.e. manual ID checks, although the main reason now is to protect their client, you from fraud. Whilst we appreciate this can be frustrating, compounded by the festive season in your case, it is necessary. We are glad to see that overall you were happy with Caparison's processes which will only get smoother as we learn more! We really do hope you love your new car as much as we do :-)
Superb staff
Excellent personable service with great communication through and always someone available at the end of the phone.
Hi Chris, thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! All the best, Courtney
Good and easy process with Carparison
It was a smooth process with Carparison, with good information flow during the selection and contract signing process. The perhaps "missing" part was that once the contract was signed and the process continued to the dealer providing the car, the updates and information ended, with no updates on expected delivery dates or the posterior confirmation. I did call Carparison a couple of times, but as this was outside their system, they had no updates to provide. This is, possibly, the part of the process to improve, as it is always useful to know, in advance, the expected delivery date.
Thank you for your 4* feedback. I am sorry to hear that your personal journey had "missing parts", I have looked at your journey and can see that a delivery was offered on the 29th December for an early date in January that wasn't accepted as a later date was preferable. You are correct though when a car is between dealer and logistics agent or having its PDI we do not have sight of its progress and rely on information relayed to us, we are working on sharpening our processes and all feedback helps, so we are grateful for the time you have taken to leave yours. I'm sure you will love your new car, we all think its amazing. Best Wishes Steve
Good service
Reasonably good service
Thank you for your 4* feedback Mohammed. We are always looking for ways to improve a customer journey, we will review your personal journey to see where we could of improved to ensure you were offered good or excellent service as opposed to "Reasonable", we strive to achieve the best customer and are grateful for any lessons that can be learnt. We wish you many happy miles in your new vehicle Best Wishes Steve
Feedback on My Vehicle Order Experience with Caparison.
My experience with Caparison has been a mix of strong initial service and significant operational challenges, culminating in a delivery that was rescued by individual effort. The sales process to place the order was very positive. However, significant issues began immediately after. The vehicle was promised as ex-stock, but the process quickly encountered delays. Despite an email on December 9th confirming the order was proceeding with a promised 2025 delivery, communication broke down. Multiple calls for updates yielded little information, until a random email stated the vehicle would not, in fact, arrive in 2025. Promises that logistics would contact me were not kept, and my follow-up emails went unanswered. The administration phase was equally frustrating. It required a director’s extensive involvement over a full afternoon to resolve issues uploading my driving license and passport due to software problems on Caparison’s end. This further pushed the delivery into 2026. The logistics communication was contradictory and confusing. I received a call with a registration number and a new delivery date of January 19th, 2026, only to later receive an email placing the order "on hold." The redeeming factor in this process was the final intervention by Steve Bridges. His direct involvement and ownership of the issue were the only reasons the delivery proceeded. He successfully secured a final delivery date of January 21st. Overall, the experience felt disjointed, as if the left hand did not know what the right hand was doing. The lack of proactive, clear, and consistent communication was the most significant failing. Were it not for the appeal of the Polestar 4 and the specific package offered, I would have cancelled my order and returned to my previous brand. I hope this feedback is useful for improving processes for future customers.
Thank you for your honest 2* feedback of your personal journey. At Carparison we care passionately about our customers and know that your personal journey into your new vehicle really matters. Having had the opportunity to speak to you towards the end of your journey, I appreciate the frustrations you were feeling and am glad to hear that the car arrived and you really like it! The software issues that hampered your journey were that of your funder and not Carparison and hope that after we spoke you appreciated, we were actively pushing them to expedite your file as matter of urgency. We have spoken to your vehicles chosen logistics agent and the brand and are continuing to hold talks to understand how they can do things better and offer clearer lines of communication, so that we can offer tangible information to our customers to allow us to make the journey seamless to your driveway. Once again please accept both mine and Carparison’s apologies for your journey on this occasion, rest assured, we will learn, improve and tighten our processes with our dealer partners and their agents. I wish you many happy mile sin your new car and if you would like to talk further, please feel free to call me. Best Wishes Steve
Dirty car no opportunity to leave feedback.
Once i rang up to follow up on things staff were very helpful but i feel that there should have been more communication as to progress of the order. The handover was awful. The car arrived dirty and when i asked for it to be cleaned the driver went off and came back a few mins later saying he had spoken to his manager and been told to tell me to take it or reject it!!! There was also no opportunity to note this on the delivery tablet.
Thank you for your 2* feedback. We regret that your experience fell short of our expected standards. We acknowledge that during the vehicle preparation stage with the supplying dealer, there may be periods where communication appears to reduce and correspondence becomes less frequent. Nevertheless, we are pleased that we were able to address your concerns when required. However, we are disappointed to learn that the handover process did not meet the standards we strive to maintain. Therefore, I have contacted your supplying dealer and requested that they reach out to you directly to investigate the service you received during the vehicle handover. If you require any further assistance, please reach out to the team.
Excellent feom start to finish
Hi Joshua, thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. All the best, Courtney
Car arrived with a crack screen,suppose time be repaired 3 days later, still waiting for repair?
Thank for your 3* feedback. We acknowledge that the current situation is unsatisfactory and we are sorry that the matter remains unresolved. We are liaising with the supplying dealer and yourself to ensure the necessary repairs are completed, and we apologise on behalf of the dealer for the delay that you have experienced.